Policies

Our Commitment To Privacy


Your privacy is important to us. We track only the information you provide. We do not share this information with outside parties.

Your payment & personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard. It encrypts all of your personal information , including credit card number, name and address, so that it cannot be read over the internet.

Registration & Payment
for Classes & Camps


Minimum $50 non-refundable/non-transferable deposit for each class due at time of registration. Full amount of registration fees due 2 weeks before the start of class.

Online registration requires full payment at the time of registration. This includes the $50 non-refundable/non-transferable deposit.

To register by phone call 651.225.9265.

Refund Policies
for Classes & Camps


For registrations canceled
more than 2 weeks before the start of class:

Full refund made by check minus the $50 non-refundable/non-transferable deposit.

For registrations canceled
1-2 weeks before the start of class:

A credit will be issued for the full amount of the class registration minus the $50 non-refundable/non-transferable deposit. These credits may only used for classes at SteppingStone Theatre.

For registrations canceled
less than 1 week before the start of class:

No refund issued for any reason. This includes cancellations made after the class has begun.

General Ticketing Policies


All sales are final.

No request for cancellations, changes or refunds is accepted.

Your tickets will be held at Will Call at the Box Office at the time of performance. The Box Office is usually open no later than 60 minutes before curtain time. General Admission seating will begin one half hour prior prior to curtain. It would be helpful if you can arrive early to allow for parking and to avoid the last minute rush.

Please have a copy of your confirmation email and photo ID ready when picking up your tickets at the Box Office.

Although it is rare, in the event that a performance is either cancelled or postponed, SteppingStone Theatre will make every effort to contact every patron via e-mail or phone, time permitting.

While SteppingStone Theatre regrets the inconvenience caused by these circumstances, SteppingStone Theatre cannot be held responsible for any cost or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the events’ organizers and venue operators, SteppingStone Theatre cannot be held responsible or liable for injuries, loss or damages incurred by patrons while attending these events.

Every effort will be made to reschedule reservation for any cancelled or postponed event.

All patrons purchasing from SteppingStone Theatre must do so in the light of the above limitations.

Payment & Refund Policies
for School Groups


Payment(s) are to be made on or before the due date(s) printed on your invoice(s). Please be sure to provide the invoice(s) to the appropriate person/department.

Reservations may be cancelled without penalty until the first payment due date. Groups are responsible to pay for any reservations cancelled after this date.

There are no refunds.

If you need to cancel your reservation, or reduce the number of tickets after payment has been made, we will make an effort to exchange your reservation for another date or time of the same production. However, we cannot guarantee ticket availability.

Please contact us right away if you need to change or cancel your order, or if your payment will be delayed, so we can help find solutions that will work for you.

Scholarships Available

At SteppingStone, we strive to make our programming accessible to all students.

Menu