Payment & Refund Policies
Payment(s) are to be made on or before the due date(s) printed on your invoice(s). Please be sure to provide the invoice(s) to the appropriate person/department.

There are no refunds. If you need to cancel your reservation, or reduce the number of tickets after payment has been made, we will make an effort to exchange your reservation for another date or time of the same production. However, we cannot guarantee ticket availability.

Reservations may be cancelled without penalty until the first payment due date. Groups are responsible to pay for any reservations cancelled after this date.

Please contact us right away if you need to change or cancel your order, or if your payment will be delayed, so we can help find solutions that will work for you.

Upon receiving your full payment, we will mail wristbands equal to the number of tickets purchased to be used as admission to the play. Timely payment will ensure you receive the wristbands well in advance of your performance date.

If you have students absent on the day of your performance, or have unused wristbands, retain them. They may be used to attend another performance during the current season, or applied to future group reservations.

It is extremely rare that SteppingStone Theatre would cancel a performance due to weather. However, if weather prevents your group from attending, please contact us immediately so we know not to expect you. We will work with you to find another date for your group.